).Don't forget to share this post!And if you’re involved in the eCommerce business, whether it’s an online store, digital software or a SaaS, a couple of the most basic legal aspects you must address are handing return or exchange requests and processing refunds.In a majority of counties, there are laws that protect the rights of the consumers. On the other hand, you have to provide all the necessary information.In addition to the above, having this document on display has more benefits for the business. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.Thanks for purchasing our products (or subscribing to our services) at [website] operated by [name].This is why it is advised to break down your return/refund policy into smaller sections. Here are some return policies samples that can help you get inspired.In today’s global marketplace, return policies are agreements that any business — big, small, online, or otherwise — can’t afford to go without.Download our return policy template and fill in your business’s refund policy information to create a customer-friendly policy.Disclaimer: Termly LLC is not a lawyer or a law firm and does not engage in the practice of law or provide legal advice or legal representation.
Alternatively, you can click the button beneath it to download the policy in Microsoft Word …
it is advised to provide these two additional sections: People don't have a tendency to read long and boring legal documents online. Also, these templates usually come in a standard format. That’s why many brands now advertise "free", "easy", "no-hassle" returns and exchanges to increase conversion rates and purchases.
People generally want to feel reassured when they are buying online.Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.In fact, if you go and visit help pages on eBay, you will be able to read that this large company requires all stores to have this type of policy because items that come with refund policies tend to sell far better than those without.The rule of the thumb to follow here is to provide a link to your refund/return policy on each product and service page.You can either leave it as a pure link “return and refund policy” or inform the customer how long they have to return the item, money-back guarantee (if you have it) and who pays for return shipping.If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.If you provide a highly detailed refund/return policy that protects your interests as well, you don't need to have a separate “no refunds” policy.