A: The app owner integrates an SDK and uses its APIs to interface with the app.
The customer web app is very similar to the mobile app, except that it runs on a browser. In order to use this SDK you need a LivePerson account with the Messaging feature enabled. Using the latest browsers ensures better encryption, privacy support by default, and access to the full functionality of the Conversational Cloud.LivePerson is constantly expanding its matrix of supported operating systems and browser versions.The support for new OS releases from Apple and Google (iOS and Android OS) for the LP SDK would be within max 6-8 weeks from the date of GA availability of the OS. This process is usually completed using the authorization endpoint in the brandâs Authorization Server. Build on LiveEngage with our powerful digital toolbox All accounts should have "Web Visitors", "Web History", and "All Agents". This layer calls the mobile app to supply an OAuth 2.0 code whenever the LivePerson Service needs it.The customer mobile app is responsible for user authentication against the brand servers. When consumers arrive to your website from certain browsers, the Conversational Cloud will not display any chat buttons or invitations, for example on:LivePerson examines new devices and operating systems on a case by case basis, and adds them to our certifications process.
The user information is signed using the brand keys and can also be encrypted for LivePerson.The app generates the JWT. At this phase, photos and certain file types can be shared via Web Messaging, Apple Business Chat, and WhatsApp Business. Upon the above set up the below describes the resource consumption for each profile:While these browsers do support Conversational Cloud they do not support, and will not support, the BI dashboard. The specific way that this response is generated is dependent on the brandâs decisions. Here is an example of the unpacked id_token:This is a LivePerson layer embedded into the customer app (mobile/web). All iOS OS beta releases will be provided approximately 1 month before the actual GA for the purpose of compilation only (no bug fixes or new iOS features supported). A common implementation method is to request the customer server to generate such a response based on the user credentials that were already given during the login phase.
To overcome this and see the full data, users can use the keyboard arrows.Conversational Cloud desktop notifications do not support the following browsers:The real-time experience is affected by several applications competing for upstream bandwidth on the consumerâs system._Currently, we only support Cocoapods dependency manager, frameworks are also available in binary format. LiveEngage In-App Messaging iOS SDK SDK Documentation. The brand's Authorization Service should have to register configuration of LivePerson’s authentication client: LP-clientID. For more information please refer to the developers … In the future, more file formats will be supported. Settings include Eclipse preferences. The Authorization Code is supplied back to the LivePerson Web SDK via a callback method.For external window, when the Authorization Endpoint redirects to the external window it passes the token as a query/hash param "code", "token" or "id_token".The brandâs mobile app initiates and sets up the LivePerson SDK.The customer mobile app calls the LivePerson SDK.When the OpenID Connect token is successfully received by the LivePerson Service, the chat process starts.The SDK informs the LivePerson Service that it can authenticate the session and attaches the JWT.When the LivePerson Service receives this token, instead of validating it with the Brand Service, it verifies the signature and decrypts its content.The brandâs Authorization Server responds with the token and JWT.Instead of generating an Authorization Code, the Brand Service generates an OpenID Connect token.
The following article describes the steps you need to take in order to add Web Messaging buttons and banners to your mobile app. Success stories Guides and reports In the news Webinars Knowledge Center Developer Center LivePerson Institute.
The SDK provides a callback mechanism to keep the host app updated on events related to the conversation. Agent file sharing enables agents and bots to share files with consumers. We will help you understand the most popular consumer intents and how well youâre fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
The exact flow is dependent upon the brandâs decisions.The SDK triggers a callback that requests the id_token(JWT) from the mobile app for authentication purposes.A consumer logs into the authenticated area, and clicks on a chat invitation.Implicit Flow is very similar to Code Flow, but with the following two differences:The SDK triggers a callback that requests the OAuth 2.0 code from the mobile app for authentication purposes.The SDK informs the LivePerson Service that it can authenticate the session and attaches the OAuth 2.0 code.The LivePerson Service unpacks and decrypts (if needed) the JWT, validates the authentication assertion, and then uses it.The LivePerson Service asks the LivePerson SDK to authenticate the user since it is demanded in the customer configuration.The LivePerson Service processes the chat request, and queries the brandâs Token Endpoint with the Authentication Code it just received.