Much like many of the reviewers, they seem to be the best of a bad much if you are on a nee build development. Got a text to call office due to an underlying problem, spoke to Jordan again, he explained that due to the growth of a tree near the property my dish would be working harder to receive the signal, offered me fibre option for same package for extra £2.50 per month, and advised me that it would be a lot more efficient and not subject to the elements.
A special mention to Mark who was absolutely fantastic, very helpful, knowledgeable, patient and willing to help. Last post. Get The Unlimited Broadband Deals You Need! Was very impressed!Having been a pure broadband customer for a number of years it’s honestly like having a clockwork toy, it doesn’t run very fast and often stops, however they have friendly customer service but it nothing ever changes with the Speed and reliability wouldn’t recommend for customers who want to stream films or who have multiple household usersNot being too familiar with setting up the router and where it should be placed. 1800 844 023. Engineer came and realigned the dish all is working well. I'm now stuck at paying £41.50 a month and I can't downgrade to the £25 a month package as it's for new customers only which sounds a bit like a con to me.Spoke to Paul for technical support via FB to start with then he phoned me, internet was back up and running within 10 minutes! Join now and receive our free guide packed with hints and tips on how to get the best speed from your broadband connection!Want to leave Pure Broadband? Jordan was a great help and came back to me with all my questions answered and great solution. Started by El-ahrairah Had to update my direct debit, literally took 2 mins, then updated my service and that took no more than 10 mins.Was really struggling to get my internet up and running because of KCOM but Mia helped me through and kept me informed every step of the way by email and it was sorted within a few hours and got sorted the next day!
Virgin Media provides the fastest and most reliable widely available broadband in the country, of that there can be no argument. ... Re-review from 1 feb 2017. Even when I couldn`t log in to the system he was still there guiding my through facebook chat.
The pricing varies depending on your area, the download speed, and whether you bundle it with other services. Service so far has been good too. Always so helpful and friendly and patient.Having signal issues so contacted the service department spoke to Jordan and he could tell on his system I had an alignment issue with the dish and booked an engineer to visit within a couple of days.
Reply. Many ThanksHad problem today contacted to service provider they sorted in 5 min thank you for friendly help and serviceKarl in technical support was knowledgable, helpful, friendly and resolved all my issues while home working due to the lockdown. Thank you so muchAmazing customer service, such a pleasure to deal with a company who places customer needs before anything else. Although I’ve given 4 stars, Mark definitely deserves 5 stars.
Thanks Robert Field.Pretty poor to be fair. They explained I'd be waiting a while because they were very busy. Had issues connecting and the support team were very quick to respond on facebook messenger. Call | 01482 778838 Mon - Friday | 8:00am - 6:00pm .