When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them it’s their fault for not reading the policy is unlikely to resolve the issue.Include links to your policy in several hard-to-miss places throughout your website to save time going back-and-forth with customers who did not see the policy. Customizable Don’t sacrifice your store’s brand — our suite of customization options allows you to match the look and feel of your refund policy to your business.
When a customer returns a product for a refund, the business usually loses money on the customer acquisition and return shipping costs, plus they need to refund the customer any profit made on the original order.An unavoidable consequence of offering returns and exchanges to customers is that it isn’t cheap. If exchanges are still costly, it might be a good idea to look at upselling or cross-selling on exchanges.Provide fast, smooth checkout experiencesWriting a clear return policy that feeds into a well-thought-out return and exchange system—and regularly optimizing it to make it more efficient—is a powerful way to cut costs and potentially turn a bad customer experience into a net positive outcome for your business.The good news is that it’s never too late to address the problem. Upselling is also possible when you know the reason for the exchange and can make a personalized recommendation for a higher priced item that addresses the specific needs that weren’t satisfied on their first purchase.For example, if a customer is exchanging a digital camera because they found that it was too heavy, you can recommend a lighter-weight version that might have a higher price point, but resolves the issue they had with their first order.Get free online marketing tips and resources delivered directly to your inbox.Although exchanges are usually more profitable than returns, their profitability can still be narrow depending on the product and its margins. In the meantime, start building your store with a free 14-day trial of Shopify.Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Our return policy template can helpmake it easy to generate a professional, ready-to-use refund or returnpolicy.Use Shopify’s powerful features to start sellingGet selling even quicker by purchasing an existing Shopify store on our marketplace.Reach millions of shoppers and boost salesFind a domain, explore stock images, and amplify your brandSell at retail locations, pop-ups, and beyondPrivacy policies are mandated by law in many countries and they're also a great way to build customers' trust.Get the help you need to start your business with Oberlo, Exchange, Burst, and HatchfulTransform an existing website or blog into an online storeLook professional and help customers connect with your businessSell online with an ecommerce websiteCreate professional logos in just a few clicks with our logo maker. October 18, 2019 .
A company that figures out a relatively painless way to handle return and exchange requests is more likely to retain their customers and have them come back and purchase again or, better yet, tell their friends.Please note the following exceptions to our return and exchange policy:From deciding what to charge your customers, to figuring out insurance and tracking, this comprehensive guide will walk you step-by-step through the entire processHaving a system can take the pain out of returns and exchanges for both the business and its customers. There will likely be some customers who are unsatisfied with your store's policy, but hiding the policy in fine-print only leads to more frustration.Learn about the dropshipping industry and how it worksSell online with an ecommerce websiteWe'll also send you updates on new educational guides and success stories from the Shopify newsletter. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information:For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed.Start a business selling in-demand productsOn the merchant side, Returnly offers the option to purchase pre-paid shipping labels through the app and get access to their shipping rates, or the ability to upload your own shipping labels to send to customers. If you’re not a lawyer, creating a privacy policy to protect your company and customers can be a serious headache. Our return policy generator tailors each policy specifically to your platform, no matter the size, type, or location of the business you operate. Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. Review your policies carefully before adding them. This template is free to download and use. Whether a product is eligible to be returned or exchanged, or both, should be considered before it is sold and clearly stated on your website in your return policy page.For more expensive items, companies may want to consider selling product warranties to customers. By Shannon Callarman. We hate SPAM and promise to keep your email address safe.It is not enough to have a well-written return and exchange policy—you must also make sure that customers see it before they buy.